Privacy Policy
Next Pivot
ABN 68 189 628 912
Entity Name: MTUNZI, SIBONOKUHLE
Sole Trader – QLD 4680
1. Introduction
Next Pivot ("we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information.
2. What Personal Information We Collect
2.1 Contact Information
- Full name
- Business name
- Email address
- Phone number
- Postal address
2.2 Business Information
- ABN
- Business structure
- Website and digital assets
- Marketing and sales data
- Operational information relevant to service delivery
2.3 Technical Information
- IP address
- Browser and device information
- Website usage data
- Cookies and analytics data
We do not collect sensitive information unless required for service delivery and provided with your consent.
3. How We Collect Information
We collect personal information when you:
- Submit an enquiry
- Book a consultation
- Engage us for services
- Subscribe to marketing communications
- Communicate with us via phone or email
- Interact with our website
We may also collect information via trusted third-party providers including CRM platforms, email marketing software, website hosting services, analytics tools and payment processors.
4. Purpose of Collection
We collect personal information to:
- Provide consulting and advisory services
- Manage client relationships
- Deliver projects and strategic engagements
- Issue invoices and manage accounts
- Improve website functionality and service performance
- Comply with legal obligations
5. Marketing Communications and Consent
Where you subscribe to our mailing list, download resources, register for events or otherwise opt in to receive communications, you consent to receiving marketing communications from Next Pivot.
Marketing communications may include:
- Business insights and thought leadership
- Service updates
- Event invitations
- Promotional offers
- Industry commentary
We will only send marketing emails where:
- You have provided express consent; or
- It is otherwise permitted under the Spam Act 2003 (Cth).
All marketing communications will include a functional unsubscribe mechanism. You may withdraw consent at any time by clicking the unsubscribe link or contacting us directly.
Withdrawal of marketing consent does not affect transactional or service-related communications.
6. Disclosure of Personal Information
We may disclose personal information to:
- Contractors and service providers assisting in service delivery
- Technology providers hosting our systems
- Professional advisers including accountants or legal advisers
- Government authorities where required by law
Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
7. Data Security
We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include secure platforms, password protection, restricted access controls and reputable third-party systems.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Monitor website traffic
- Improve user experience
- Assess marketing effectiveness
You may control cookie settings via your browser preferences.
9. Access and Correction
You may request access to the personal information we hold about you and request correction if it is inaccurate or incomplete.
Requests should be submitted in writing using the contact details below.
10. Data Retention
We retain personal information only for as long as necessary to fulfil service obligations, meet legal requirements, and resolve disputes.
11. Complaints
If you believe we have breached privacy obligations, please contact us in writing.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
12. Contact Details
Next Pivot
ABN 68 189 628 912
Sole Trader: MTUNZI, SIBONOKUHLE
Queensland 4680
Email: sibo@nextpivot.com.au
13. Updates to This Policy
We may update this Privacy Policy periodically. The current version will always be published on our website.